Front Desk Lead & Office Manager Job Miami area,Florida USA,Business

Front Desk Lead & Office Manager – Brickell Location

Centner Wellness is Miami’s premier hub for cutting-edge wellness, biohacking, and integrative therapies. Our mission is to empower our clients to heal, optimize, and thrive by combining science-backed modalities with intentional care and elevated service.

We are seeking a Front Desk Lead & Office Manager for our Brickell location. This is a leadership role responsible for daily operations, client retention, inventory management, cleanliness standards, social media content creation, and front desk systems

.
Key Responsibiliti es Location Oversight & Operatio

ns Support Management Team with full day-to-day operations, including inventory management, reporting, and dashboard maintenanc
e.Manage Spa attendants, ensuring the facility remains pristine at all times, including laundry, treatment room upkeep, and overall facility maintenan

ceLead Management & Client Retenti

on Collaborate with Sales Team, including calling and nurturing inbound lea
ds Follow up with warm and existing leads to support conversi
on Ensure consistent communication and follow-up with gues
ts Maintain detailed notes and pipeline organizati
on Capture client testimonials, success stories, and guest experiences to support marketing and social media initiative
s.Identify opportunities to showcase client journeys, events, and wellness outcomes through authentic conten

t.Front Desk & Systems Manageme

nt Process invoices accurately and efficient
ly Manage appointments correctly in CRM syst
em Collect deposits and ensure proper booking protocols are follow
ed Confirm appointments and maintain schedule accura
cy Provide detailed knowledge of services, packages, and membershi
ps Communicate effectively and professionally with all gues
ts Support Management Team in running and maintaining critical business repor
ts Create and coordinate basic photo and video content for social media, including client experiences, team highlights, and behind-the-scenes moment
s.Assist with maintaining social media content calendars and ensuring a consistent flow of content from the locatio

n.Require men

ts Strong organizational and operational skil
ls Strong data analysis and spreadsheet skills (Excel, Sheets, etc
.)Experience using CRM systems (Go High Level preferre
d)
Experience using Zenoti or similar booking softwa
re Ability to manage inventory and operational logisti
cs Comfortable capturing content for social media and collecting client testimonials; experience with Canva, Cap Cut, or similar tools is a plu
s.Comfortable overseeing cleaning duties and maintaining high standar
ds Sales-minded with a focus on client retenti
on Professional, confident, and proactive communicat
orFull-time positi

on Ideal Candida

teHas experience in a wellness center, med spa, clinic, or luxury fitness environme
nt Thrives in leadership and accountabili
tyIs hands-on and not afraid to clean, organize, and maintain high standar
ds Understands operations, client experience, and the role authentic content plays in building brand awareness and client engagemen
t.Is aligned with longevity, detoxification, and proactive heal

th
About Centner Welln

essAt Centner Wellness, we redefine what it means to thrive. Our environment is built for those who embrace innovation, root-cause solutions, and elevated standards. We are looking for someone who is ready to take ownership of a location and grow with a mission-driven compa

#J-18808-Ljbffr