Senior Analyst, Regional Client Insights & Performance

At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Senior Analyst, Regional Client Insights & Performance

Cartier LATAM | Coral Gables, FL

As Manager, Client Insights & Clienteling Performance, you will serve as the regional support on client data and clienteling performance.

• You will lead all client data related projects and daily activities. You will be the client data subject matter expert, responsible for leading and developing client reporting, conducting overall client data analytics, and communicating client insights, intelligence and business recommendations.

• You will transform client data into actionable intelligence that strengthens boutique execution, elevates the client experience, and drives sustainable growth across the region.
• This role sits at the intersection of all CRM systems, client data, CRM, clienteling reporting, boutique enablement, and performance analytics, ensuring Cartier’s client strategies are locally relevant, operationally effective, and aligned with Maison standards.
• You will partner closely with Boutique teams, Client Data and Engagement at HQ level, Commercial Performance, Retail Operations, Client Services, Client Relations Center, Marketing, and all MCC HQ teams, acting as both data
  -insights advisor and hands-on performance leader.
• This role will be accountable for supporting the overall Client Insights strategy through client data and reporting, performance and ROI analysis, collaborating cross-functionally with internal stakeholders, and maintaining the client database. This person must possess a thorough understanding of data visualization and interpretation, client segmentation strategies, and possess strong written and verbal communication skills. Must have experience in working successfully with cross-functional teams to achieve deliverables.
  
  Doing so in a client-centric luxury retail environment is a plus.

• Act as the regional subject matter expert for client data, CRM, and clienteling performance.

• Own the quality, integrity, governance, and evolution of the regional client database in partnership with HQ. Client re-assignment to active sales associates.

• Drive continuous improvement in client data capture, enrichment, cleansing, segmentation, and compliance, aligned with US and LATAM data privacy regulations.

• Partner with boutiques to elevate data capture behaviors in support of high-touch clienteling and long-term relationship building.

• Serve as regional lead on client-related CRM tools and platforms (e.g., Looker, Booster, Salesforce, MyClients App, CKC, and related analytics environments).

• Lead the development and optimization of client data, clienteling KPIs and Targets, dashboards, and reporting for boutiques and regional leadership. Identify, analyze, interpret and present the performance of all client related KPIs, activations, intelligence and insights. Partner with CRM agency to drive performance.

• Establish a consistent reporting cadence to track client engagement, outreach activity, data capture, retention, reactivation, and conversion.

• Translate performance data into clear insights and recommendations that enable boutique managers to coach teams and adjust strategies:
Database oversight; continuous improvement of data collection, regular maintenance, cleansing, merging, quality monitoring and updates (including client merges, deduplication reports and data capture initiatives).

• Partner with HQ to align on global reporting standards while ensuring regional nuance and business relevance.

• Support commercial leadership in measuring the ROI of client activations, events, and boutique initiatives.

• Identify, analyze, and interpret client trends, behaviors, and lifecycle patterns across…