Product Development Program Manager

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone.

The Program Manager, Product Development, is responsible for developing and maintaining a brand-new planning and program management system to support the evolution of Princess Cruises' guest experience onboard and in destinations. This includes creating and maintaining tools to support decision making, resource allocations, consulting with key project stakeholders, recommending actions, and ensuring that projects are completed on time/on budget while meeting measurable goals.

Partnering cross‑functionally with Hotel Operations, Guest Services, Entertainment, Housekeeping, Onboard Revenue, Marine Operations, and other key stakeholders, the Program Manager will ensure that there is a clear understanding of who is doing what across stakeholders from various departments that are participating in product development including clear expectations of accountability, responsibility and deadlines for all work streams – Follow up with stakeholders as needed to identify and alleviate bottlenecks throughout the product lifecycle from concept development through operational validation, implementation, and post‑launch performance optimization...

Here’s a summary of what Princes sis looking for in the Program Manager, Product Development – Princess. Is this you?

Responsibilities:

Program Management System Development:

Create and maintain tools independently for the purpose of managing large, complex processes

Identify and recommend digital program management platforms

Incorporate scope, timelines, budets, responsibility assignment, success metrics, approvals, commitment and milestone tracking

Develop a financial model encompassing the budget baselines, funding milestones and KPIs

Program Delivery Management

Track program milestones and ensure on‑time delivery

Coordinate interdependencies accross departments and work streams

Develop user‑friendly dashboards from scratch and regularly update as needed for project stakeholder reference and review

Stakeholder Communication and Alignment

Provide weekly / monthly status reports to stakeholders and senior levels of executive leadership

Build and maintain shared work spaces and team sites to foster efficient collaboration

Create and maintain standardize systems for filing common project documentation easing accessibility to the appropriate stakeholders

Project Support:

Lead onboarding and manage business relationships with key partners including brand and project orientations, vendor set‑up, contracting and deliverable, payment and budget tracking

Participate and prepare for cross‑functional working sessions to capture decissions, priorities and update the program management system accordingly

Clearly document and communicate product intent, standards, and operational requirements to shipboard leadership.

Create and maintain key metric databases and dashboards to support project decision making

Problem solving:
Applies strong analytical and critical thinking skills to create tools and processes that can be used and understood by stakeholders through the organization. Proactively identifies risks, program gaps, and implementation challenges, developing practical and scalable solutions that enhance service delivery while maintaining operational efficiency.

Impact:
Directly influences the efficiency of the product development team and cross‑functional effort to enhance the guest experience on time and within budget

Leadership:
Leads cross‑functional project processes without direct authority, driving alignment and accountability across Hotel Operations, Guest Services, Housekeeping, Entertainment, O , Marine Operations, and shipboard leadership. Builds strong collaborative relationships to ensure successful concept development, operational validation, and rollout. Demonstrates ownership, initiative, and sound judgment while managing multiple priorities in a dynamic…