Product Development Program Manager

Job Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone.

The Program Manager, Product Development, is responsible for developing and maintaining a brand-new planning and program management system to support the evolution of Princess Cruises' guest experience onboard and in destinations. This includes creating and maintaining tools to support decision making, resource allocations, consulting with key project stakeholders, recommending actions, and ensuring that projects are completed on time/on budget while meeting measurable goals.

Partnering cross-functionally with Hotel Operations, Guest Services, Entertainment, Housekeeping, Onboard Revenue, Marine Operations, and other key stakeholders, the Program Manager will ensure that there is a clear understanding of who is doing what across stakeholders from various departments that are participating in product development including clear expectations of accountability, responsibility and deadlines for all work streams – Follow up with stakeholders as needed to identify and alleviate bottlenecks throughout the product lifecycle from concept development through operational validation, implementation, and post-launch performance optimization...

Here’s a summary of what Princess is looking for in the Program Manager, Product Development - Princess. Is this you?

• Create and maintain tools independently for the purpose of managing large, complex processes
• Identify and recommend digital program management platforms
• Incorporate scope, timelines, budets, responsibility assignment, success metrics, approvals, commitment and milestone tracking
• Develop a financial model encompassing the budget baselines, funding milestones and KPIs

• Track program milestones and ensure on-time delivery
• Manage program budget
• Coordinate interdependencies accross departments and work streams
• Develop user-friendly dashboards from scratch and regularly update as needed for project stakeholder reference and review

• Provide weekly / monthly status reports to stakeholders and senior levels of executive leadership
• Build and maintain shared work spaces and team sites to foster efficient collaboration
• Create and maintain standardize systems for filing common project documentation easing accessibility to the appropriate stakeholders

• Lead onboarding and manage business relationships with key partners including brand and project orientations, vendor set-up, contracting and deliverable, payment and budget tracking
• Participate and prepare for cross-functional working sessions to capture decissions, priorities and update the program management system accordingly
• Clearly document and communicate product intent, standards, and operational requirements to shipboard leadership.
• Create and maintain key metric databases and dashboards to support project decision making

• Scope:
  Responsible for the development and administration of a comprehensive program management system that enables cross-functional planning, decision-making, resource allocation, and performance tracking for new guest experience initiatives onboard and in destinations. The role drives alignment across operational and commercial stakeholders by establishing clear ownership, accountability, timelines, and success metrics throughout the product development lifecycle. In addition, the Program Manager provides project governance, executive reporting, partner coordination, and data-driven insights to ensure initiatives are delivered on time, on budget, and optimized for long-term performance.
• Problem solving:
  Applies strong analytical and critical thinking skills to create tools and processes that can be used and understood by stakeholders through the organization. Proactively identifies risks, program gaps, and implementation…