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Head of Customer Experience & Success
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-08-14
Listing for:
Salt
Full Time
position Listed on 2026-08-14
Job specializations:
-
Business
Customer Success Management
Job Description & How to Apply Below
Salt, a restaurant technology company, is seeking a Director of Customer Experience to lead post-sales, overseeing Customer Success and Support, and to partner with Product and Sales to drive customer retention and long-term growth.
Reporting directly to the CEO, you will build scalable CX processes, use data and AI to optimize the customer journey, and scale the organization to SMB customers. This role requires hands-on leadership and a proven track record in fast-paced environments.
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