Director of Operations

Director of Operations

Tensec is moving from three markets to many, and the operational backbone that holds this together needs to be built now — by someone who understands all of the moving parts  Director of Operations, you will own the infrastructure that lets Tensec scale without breaking: the treasury backend that powers real-time money movement, the AI-assisted compliance and onboarding flows, the US market buildout, and the cross-functional operational machine that keeps every corridor running on time and on spec.

This is not a process-management or project-coordination role. You will be the first point of contact for day-to-day operational, legal, and cross-functional questions from the COO, CPO, and senior managers. You own the operational capability — not just the reporting layer above it.

• Operational Leadership:
  Serve as the first point of contact for day-to-day operational and cross-functional questions from the COO, CPO, and senior management teams; own the COO-level operational machine.
• Advise the product team on operational and legal requirements for the client onboarding experience; coordinate legal review of onboarding flows and ensure the backend operations organization can deliver what the frontend promises
• Ensure the operations organization provides the support the PMO function requires to execute cross-functional initiatives
• As Tensec's operations become increasingly AI-assisted, ensure the operational tools your teams rely on are deployed responsibly and that AI-generated outputs are used appropriately across client-facing and internal workflows
• Treasury Backend Infrastructure:
  Build the proprietary orchestration layer that sits above Tensec's existing vendor infrastructure, giving Tensec the flexibility to operate across any rail and in any market on its own terms
• Manage and expand the vendor network, including existing infrastructure partners powering Asia and EU corridors; evaluate, negotiate, and onboard new partners as Tensec enters additional markets
• Work with engineering and product to develop and continuously improve the orchestration technology that makes Tensec's treasury function intelligent, automated, and scalable across all corridors
• Advise on the requirements for the risk framework governing treasury operations, ensuring the infrastructure you build is designed to support risk program ownership rather than replace it
• US Market Buildout:
  Own the operational and legal groundwork for existing licenses and partnerships, and US market entry, targeted for H2 2026; identify and manage the regulatory, banking, and operational dependencies that make a US launch clean and defensible
• Monitor and advise on the AI governance requirements that will apply to Tensec's US operations and ensure US market entry accounts for emerging AI transparency and accountability obligations
• Build and maintain operational dashboards, playbooks, and escalation paths that give leadership real-time visibility into cross-market operational health
• Serve as the internal resource for People & HR matters across all three jurisdictions in coordination with the COO

• 8+ years in operations, treasury operations, or financial infrastructure roles — preferably in fintech, payments, or a regulated financial services company operating across multiple jurisdictions
• A builder mindset: you think about what the function looks like at ten times the current complexity before you design it for today
• Intellectually honest and relentlessly curious; comfortable becoming the expert fastest and bringing others along with you
• High agency — you take ownership of outcomes, not just tasks; when something is unclear, you clarify it; when something is broken, you fix it
• Comfortable with multi-jurisdictional operations: trade finance structures, AI-governed treasury systems, and cross-border regulatory complexity are familiar territory
• Fluent in English;
  Spanish or Portuguese a meaningful plus given our Brazil and Mexico operations
• Based in New York, NY or Miami, FL; ability to travel
• Experience at a cross-border payments company, FX platform, or trade finance firm with operations in Latin America
• Familiari…