Director of - Interval International

Position: Director of Travel - Interval International
About the Role We are seeking a strategic, commercially minded Director, Travel to lead the growth and evolution of our Cruise and Hotel business. This highly visible leadership role is responsible for driving overall business performance, identifying new growth opportunities, strengthening travel supplier partnerships, enhancing the customer experience, and building the operational capabilities needed to support long-term success. This is not a role for someone who simply manages an existing business.

We are looking for a leader who is naturally curious, analytical, and proactive, someone who enjoys digging into the details to understand what drives performance and uncovering opportunities to accelerate growth. You will work across Marketing, Sales, Operations, Technology, and supplier partners to shape strategy, improve execution, and influence decisions that impact the future of our travel business. The successful candidate is equally comfortable developing long-term strategies and rolling up their sleeves to solve day-to-day business challenges.

They can translate data into actionable insights, build compelling business cases, influence stakeholders across the organization, and drive meaningful results. The ideal candidate thinks like a business owner. Connecting the dots across customer behavior, supplier performance, marketing effectiveness, operational execution, and financial results to identify opportunities and solve problems. What You'll Do Product & Commercial Strategy Develop and execute the long-term strategy for Cruise and Hotel product lines, aligned with company growth objectives.

Identify, evaluate, and prioritize opportunities to grow bookings, increase member engagement, and enhance product offerings. Drive innovation through new products, exclusive partnerships, differentiated travel experiences, bundled offerings, and loyalty-focused initiatives. Partner closely with Marketing, Sales, Digital, and Technology teams to ensure products are competitively positioned and effectively promoted. Serve as a key thought partner in shaping the future direction of the travel business.

Business Growth & Commercial Performance Act as the primary business owner for Cruise and Hotel performance, identifying opportunities to increase bookings, improve conversion, strengthen member engagement, and drive sustainable growth. Leverage customer, market, competitive, and operational insights to develop growth strategies, prioritize investments, and guide business decisions. Establish reporting, forecasting, and performance management frameworks that provide visibility into key business metrics and support data-driven decision making.

Partner across Marketing, Sales, Digital, and Operations teams to evaluate promotional strategies, customer journeys, product offerings, and growth initiatives. Develop business cases, recommendations, and action plans based on performance trends and strategic opportunities. Establish KPIs and operating rhythms that drive accountability, visibility, and continuous improvement across the business. Travel Supplier & Partner Management Lead strategic relationships with cruise lines, hotel partners, technology providers, aggregators, and other key suppliers.

Negotiate contracts, commercial terms, and partnership agreements that deliver value for both the business and our members. Establish governance processes and performance metrics to maximize partner effectiveness and mutual business success. Leverage supplier relationships to secure exclusive offerings, enhanced benefits, and differentiated travel experiences. Ensure partners consistently meet service expectations and brand standards. Operations & Service Delivery Leadership Lead the operational teams supporting Cruise and Hotel bookings, fulfillment, modifications, cancellations, and customer issue resolution.

Design and implement scalable processes that improve efficiency, service quality, and operational effectiveness. Identify opportunities to simplify workflows and improve the overall operating model. Drive process improvements, training initiatives, and technology enhancements that elevate team performance and customer outcomes. Ensure operational readiness and scalability to support future growth. Customer Experience Own and continuously improve the end-to-end customer journey across Cruise and Hotel products.

Identify customer pain points and lead cross-functional initiatives to improve the booking, fulfillment, and post-travel experience. Utilize customer feedback, service metrics, and behavioral insights to inform business decisions and product enhancements. Partner with Technology, Marketing, UX, and Operations teams to improve customer engagement, satisfaction, and loyalty. Ensure travel experiences consistently align with and enhance the brand promise. Analytics, Performance Define and monitor key business performance metrics across bookings, revenue, conversion, retention, supplier performance, and operational…