Quality Control​/Training Mgr

Job Details

Job Location:

Goodwill Main Plant-GWIMP - Miami, FL 33142

Position Type:
Full Time Education Level: 4 Year Degree Salary Range: $65,000.00 - $75,000.00

Travel Percentage :
Up to 25%

Job Shift: Day Job Category:
Management

Summary:

Responsible for ensuring a consistent level of performance across all contracts through training and assessments based on standards defined in the Scope of Work and the customer's expectations.

• Work under the direction of the Vice President of Service Contracts and in conjunction with the Division Operations Manager to schedule contract site visits and ensure that all employees are adequately trained to perform job procedures safely. Contribute to the review of procedures and work instructions.
• Ensure division employees receive all required training, including, but not limited to, orientation, ongoing training, and annual training. Follow up when training is not completed. Maintain training records.
• Maintain the training database and provide periodic reports to supervisors and managers.
• Assist supervisors and managers with training needs identified by the account or through the Corrective Action/Preventive Action Program.
• Support Goodwill's Safety Program by distributing and collecting monthly safety training materials.
• Assist the Vice President of Service Contracts with the development and maintenance of other elements of the Service Contracts' Quality Management System as required.
• Manage inventory records for all accounts using Compu Clean.
• As needed, manage equipment maintenance and repair records using Compu Clean.
• Maintain a resource library of MSDS, training materials, videos, audiotapes, and forms related to the building maintenance industry. Maintain an index of these resources.
• Practical working knowledge of Microsoft Office, particularly Word and Excel, is required. Correspondence, reports, memos, and detailed training spreadsheets will be required.
• Perform other duties as assigned by the Vice President of Service Contracts, ensuring that employees are adequately trained in the safest and most effective job procedures.

A bachelor's degree in Business or a related field is required; however, equivalent on-the-job experience may be considered. Training experience is preferred.

This position requires a high level of communication skills, including training line workers, supervisors, and managers, as well as maintaining positive relationships with customers. Strict attention to detail and a high degree of accuracy are required in the collection and maintenance of data associated with this position.

Valid State of Florida Driver's License and a clean driving record.

• Problem Solving Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; and uses reason even when dealing with emotionally charged topics.
• Oral Communication Speaks clearly and persuasively in both positive and negative situations; listens attentively and requests clarification when needed; responds well to questions; demonstrates effective group presentation skills; and participates actively in meetings.
• Written Communication Writes clearly and informatively; edits work for spelling and grammar; tailors writing style to meet audience needs; presents numerical data effectively; and can read and interpret written information.
• Ethics Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; and upholds organizational values.
• Pl…