Business Process Analyst, CTB

Business Process Analyst, Contract to Billing (CTB)

The Business Process Analyst, Contract to Billing (CTB) is a junior level role that supports process improvement, business transformation, and systems migration initiatives across the Contract to Billing lifecycle.

Working under the guidance of the Manager of Business Transformation, CTB, this individual will help document how processes operate today, assist with designing future state workflows, create process maps, gather business requirements, and identify opportunities to improve efficiency, accuracy, controls, and standardization.

The role will work closely with Billing Operations, Finance, Commercial, Operations, Technology, and Business Transformation teams. The ideal candidate is organized, analytical, and process oriented, with an interest in process engineering and systems transformation. This person should be functionally focused while possessing enough technical understanding to help translate business needs into functional system requirements.

Key Responsibilities:

• Support the review and improvement of end to end Contract to Billing processes, including contract setup, pricing, operational execution, billing preparation, invoice generation, adjustments, reconciliation, and reporting.
• Assist with process discovery by participating in stakeholder interviews, workshops, working sessions, and operational reviews.
• Gather information from business stakeholders to understand how processes are currently performed across teams and systems.
• Document current state processes, including key activities, roles, responsibilities, business rules, decision points, system interactions, controls, exceptions, and departmental handoffs.
• Assist with the development of future state processes that improve efficiency, accuracy, scalability, accountability, and customer experience.
• Create and maintain process maps, diagrams, workflow diagrams, standard operating procedures, RACI matrices, and other business process documentation.
• Help identify process gaps, bottlenecks, duplicate activities, manual workarounds, unclear ownership, control weaknesses, and opportunities for automation.
• Support root cause analysis related to billing errors, processing delays, data quality issues, and other operational challenges.
• Document process improvement recommendations and help track agreed upon action items through completion.
• Assist with gathering and documenting business requirements, functional requirements, user stories, acceptance criteria, and business rules.
• Support communication between business stakeholders and technical teams by helping translate business needs into clear functional requirements.
• Develop an understanding of system workflows, integrations, data dependencies, and functional limitations to help identify how technology changes may affect business processes.
• Support systems migrations, implementations, integrations, and enhancements through process documentation, data validation, requirements tracking, testing, and implementation readiness activities.
• Assist with the development of user acceptance testing scenarios, test scripts, and expected results based on approved business requirements.
• Participate in user acceptance testing, document defects and issues, track resolutions, and help confirm that system changes meet business needs.
• Support data mapping, validation, and reconciliation activities during systems migrations or system enhancement projects.
• Assist with the preparation of training materials, standard operating procedures, user guides, and process communications.
• Help monitor process performance by maintaining reports, key performance indicators, service levels, and other operational measures.
• Participate in post implementation reviews to document lessons learned, identify outstanding issues, and recommend additional improvements.
• Promote consistent documentation, process standardization, and continuous improvement practices across the Contract to Billing function.

Required

Skills & Experience:

• Bachelor's degree in Business Administration, Finance, Accounting, Information Systems, Industrial Engineering, Operations Management, or a related field.
• Basic knowledge of Lean, Six Sigma, Business Process Management, SIPOC, value stream mapping, or root cause analysis methodologies.
• One to three years of experience in business analysis, process improvement, billing operations, finance, systems support, shared services, or a related analytical role.
• Basic experience documenting business processes, workflows, procedures, or operational requirements.
• Understanding of current state and future state process documentation.
• Ability to create or update process maps, diagrams, workflow diagrams, and standard operating procedures.
• Strong analytical and problem solving skills with the ability to organize information, identify patterns, and recognize potential process gaps.
• Ability to gather information from stakeholders and translate business needs into clear, organized documentation.
• General…