Business Process Analyst, CTB

Company

Description:

Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The company’s core business is the marketing and financing of fuel supply and logistics solutions for the world’s largest airlines, militaries, and corporate operators.

AEG Fuels serves its clients through a network of longstanding relationships with subcontracted parties around the world. Customers are afforded the benefits of negotiated fuel and throughput pricing based on AEG Fuel’s aggregate volume within a network of over 3,000 airports as well as the company’s specialized expertise in delivering products safely and on time.

AEG Fuels is dedicated to providing comprehensive support and unparalleled 24/7 service around the world. 30 different nationalities are represented on AEG’s team and with offices in Miami, Toluca, Medellin, Sao Paolo, London, Dubai, Singapore and Shanghai the company combines a global presence with a local touch.

• Excellence & Teamwork
• Entrepreneurship & Innovation
• Respect & Trust
• Always Do What’s Right

The Business Process Analyst, Contract to Billing (CTB) is a junior level role that supports process improvement, business transformation, and systems migration initiatives across the Contract to Billing lifecycle.

Working under the guidance of the Manager of Business Transformation, CTB, this individual will help document how processes operate today, assist with designing future state workflows, create process maps, gather business requirements, and identify opportunities to improve efficiency, accuracy, controls, and standardization.

The role will work closely with Billing Operations, Finance, Commercial, Operations, Technology, and

Business Transformation teams. The ideal candidate is organized, analytical, and process oriented, with an interest in process engineering and systems transformation. This person should be functionally focused while possessing enough technical understanding to help translate business needs into functional system requirements.

• Support the review and improvement of end to end Contract to Billing processes, including contract setup, pricing, operational execution, billing preparation, invoice generation, adjustments, reconciliation, and reporting.
• Assist with process discovery by participating in stakeholder interviews, workshops, working sessions, and operational reviews.
• Gather information from business stakeholders to understand how processes are currently performed across teams and systems.
• Document current state processes, including key activities, roles, responsibilities, business rules, decision points, system interactions, controls, exceptions, and departmental handoffs.
• Assist with the development of future state processes that improve efficiency, accuracy, scalability, accountability, and customer experience.
• Create and maintain process maps, diagrams, workflow diagrams, standard operating procedures, RACI matrices, and other business process documentation.
• Help identify process gaps, bottlenecks, duplicate activities, manual workarounds, unclear ownership, control weaknesses, and opportunities for automation.
• Support root cause analysis related to billing errors, processing delays, data quality issues, and other operational challenges.
• Document process improvement recommendations and help track agreed upon action items through completion.
• Assist with gathering and documenting business requirements, functional requirements, user stories, acceptance criteria, and business rules.
• Support communication between business stakeholders and technical teams by helping translate business needs into clear functional requirements.
• Develop an understanding of system workflows, integrations, data dependencies, and functional limitations to help identify how technology changes may affect business processes.
• Support systems migrations, implementations, integrations, and enhancements through process documentation, data validation, requirements tracking, testing, and implementation readiness activities.
• Assist with the development of user acceptance testing scenarios, test scripts,…