Manager, Dist Franch. Relationship

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Full Time Professional US

10 days ago Requisition

At Independent Purchasing Cooperative (
IPC
), we are more than just a supply chain services provider—we're the strategic sourcing partner behind one of the world’s most recognized brands:
Subway®. As a member-owned organization, we are driven by our commitment to serve the franchisees who own and operate Subway® restaurants across North America, Canada, Puerto Rico, and the U.S. Virgin Islands. Headquartered in Miami, FL, we were founded in 1996 with a mission to help franchisees be more profitable and competitive by delivering exceptional value through supply chain solutions, contract negotiation, technology initiatives, and industry expertise.

At IPC, you'll find a supportive and inclusive environment that fosters personal growth, professional development, and a healthy work-life balance. Whether you're a seasoned supply chain professional or just beginning your career journey, IPC offers opportunities to make a meaningful impact!

• Assist the Distribution Manager with key DC transitions to ensure franchisees and distributors have the necessary information and experience for success.
• Provide post-transition support to franchisees and distributors, staying in the field for several weeks to ensure the finer details of DC transitions are executed.
• Proactively identify and address potential onboarding challenges to ensure a seamless and positive experience.

• Establish and maintain strong, collaborative relationships with distributors and franchisees, serving as their primary point of contact throughout onboarding and transitional phases.
• Foster a culture of trust and open communication, promoting long-term partnerships and mutual success.
• Conduct restaurant visits and meet with key franchisees, managers, and sandwich artists to support challenges.

• Provide expert consultation to franchisee restaurants, diagnosing supply chain-related or IPC-specific service challenges and developing tailored solutions to drive efficiency and profitability.
• Deliver targeted resources and training to enhance operational performance and ensure adherence to brand standards.
• Monitor and report on key operational metrics, identifying areas for improvement and working with IPC functional teams to improve service delivery.

• Serve as a critical liaison, facilitating clear and concise communication between distributors, franchisees, and internal stakeholders.
• Proactively communicate updates on new services, cost trends, and other relevant data, ensuring timely and accurate information flow.
• Address inquiries and resolve concerns promptly, maintaining alignment and minimizing disruptions.

• Develop and deliver engaging training programs and resources, empowering distributors and franchisees with the knowledge and skills necessary for success.
• Continuously evaluate and refine training content to reflect evolving industry best practices and company standards.
• Enhance distributor understanding of products, services, and effective practices.

• Step into DC markets where performance is below targets to understand the root cause of any problems.
• Collaborate with partners to elevate or address operational deficiencies until the market stabilizes and franchisees are confident in deliveries.
• Implement preventative strategies and develop contingency plans to address recurring challenges and ensure business continuity.