Customer Success Manager, Orlando, Florida

Proximie is on a mission to improve healthcare by transforming the world’s operating rooms into connected ecosystems of people, devices, and data.

Our Intelligence Suite transforms operating room (OR) performance, keeping teams in sync and workflows on track to maximise throughput. Simultaneously our computer vision and AI capabilities capture real-time data and detect surgical events – improving quality of data outputs. The result: ORs are optimised like never before – with predictive analytics and automated notifications ensuring patients and staff are in the right place at the right time.

Once practitioners are in the OR, our Surgical Suite enables real-time remote access and creates a secure video record of every procedure; improving training, education, and collaboration. It is an intuitive asset which helps instil a culture of continuous learning, accelerates the adoption of cutting-edge medical devices, and enhances surgical performance across the entire global workforce – improving outcomes and saving lives.

Proximie was commercialised in 2019 and is available in over 500 facilities globally. Check out our Founder and CEONadine’s Origins Story here:

The Customer Success Manager is a field-based, customer-facing role focused on driving digital transformation and operational excellence in operating rooms across in Florida. You will lead change management and adoption of our Intelligence Suite, helping surgical departments optimize for performance, maximize throughput and improve patient flow.

You’ll partner closely with clinical and operational leaders to transform their OR performance through data-driven insights and workflow optimization. You’ll build trust-based relationships while guiding customers from implementation and training to embedding new ways of working that deliver measurable results.

This role is ideal for healthcare operations professionals who thrive on driving transformation and are looking to transition into healthcare technology. Your deep understanding of surgical workflows, OR management, and operational challenges will be critical in helping teams embrace change and realize the full potential of intelligent, connected operating rooms. We are looking for a strong communicator and change agent who is team-oriented, self-directed and quick to learn.

• Drive adoption of the Proximie platform within specified accounts to ensure a clear ROI is attained; resulting in renewals and expansions.
  
  This includes engaging with clinical, operational, analytical, and technical leaders within those institutions to demonstrate the value that Proximie brings to their organization.
• Achieve strong customer retention rates and drive measurable increases in Proximie product adoption and user satisfaction within your accounts.
• Leading technical product and clinical demonstrations to ensure current utilization and adoption of Proximie users within specified accounts.
• Successfully onboard and train new customers in the utilization of our software.
• Ensure the full utilization of system functionality and efficient workflows, with identification of weaknesses/opportunities for improvement.
• Support live, clinical utilization of the Proximie platform in clinical areas, labs, training sessions, etc.
• Build engagement and value through the platform across divisions and specialties supporting the growth and retention of Proximie customers.
• Ensure the delivery of an exemplary customer experience at all times.
• Work across Proximie to feedback the voice of the customer where relevant to improve our product, service and offering.

• A deep understanding of the US healthcare systems and workflows, ideally with 2+ years' experience in surgical services, operating room…