Front Desk Agent; Floater

Location:

Brickell, Miami, FL 33129, USA

Pay: $17 USD to $20 USD per shift (final offer based on skill, experience, location, qualifications)

The Front Desk Agent floater team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents and provides exceptional customer service.

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. Calls should be clear and professional.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards, policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

Indoor setting; requires sitting and standing frequently. Low to moderate noise level.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. Requires manual dexterity; auditory and visual skills; ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level is usually low to moderate.

Days and hours of work will be determined at the property and may change to accommodate business needs.

Travel between multiple locations may be required.

• High school diploma or GED; some college preferred.
• Must be familiar with using computer software to perform various tasks and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills.
• Minimum six months related experience and/or training.
• Bi‑lingual English/Spanish may be required at some locations.
• Previous work experience in the hospitality industry or hospitality degree program highly preferred.
• Must have a valid FL Driver’s License.

Employee reports directly to the department supervisor and/or the Association Manager of the community.

Other duties may be assigned as needed.

• Strong work ethic – Intermediate level.
• Oral and written communication – Intermediate level.

• Team Player:
  Works well as a member of a group.

• Team Player – Work well as a member of a group.

Associates or better in Hospitality and Resort Management.

Bachelors or better in Hospitality and Resort Management.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.