Ground Passenger Service Lead

Job Description

Are you a detail-oriented problem solver who focuses on outstanding customer service? Then let your career take off with Alliance Ground International (AGI) as a Passenger Service Lead!

AGI is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our aviation roots span 45 years, and our strong reputation in ground services and hospitality is the foundation of our success. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety.

As we continue to grow, we are looking for only the best in the industry.

• Be actively involved with all passenger service duties in your area (checking in passengers, luggage, communicating with passengers, and coordinating ticket counter activities with vendors, flight, and ground handling teams)
• Delegate passenger service duties in your assigned area (either a gate or ticket counter)
• Serve as the point person to address passenger concerns and questions and make PA announcements to update passengers on flight statuses as needed. Maintain gate security to ensure only properly ticketed passengers access the jetway. Be responsible for conducting on-the-job training and coaching for new team members. Observe and enforce all AGI, airline, and company safety regulations and policies.

• Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership.
• Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
• Professional fluency in Italian (spoken and written) is preferred
• If the work location is in the United States, you must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If the work location is in Canada, you must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
• Must complete SIDA training to obtain airport authority identification security.
• Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.

Lift up to 70 pounds (32 kg) on a regular basis. Stand, lift, bend, push, and pull frequently and for extended periods. Work around jet and machinery noises. Airlines operate 24/7, so we need our team members to be flexible and able to work various shifts, including nights, weekends, and holidays. The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

AGI employees should apply through ADPM/F Disabled and Vet Equal Opportunity Employer

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.