Call Center Representative

About The Role

Modalways is seeking a professional and customer-focused Call Center Representative to handle inbound client calls and provide support related to our technology services. This role is responsible for assisting callers, documenting inquiries, and coordinating with internal teams to ensure timely and accurate resolution of requests.

• Answer inbound calls from clients in a professional and courteous manner.
• Document call details, service requests, and client concerns in internal systems.
• Route technical or project-related issues to the appropriate internal teams.
• Follow established call-handling guidelines and service standards.
• Maintain organized call logs and assist with basic reporting tasks.
• Support continuous improvement of customer service processes.

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Ability to multitask and work in a structured, professional environment.
• Basic computer proficiency; experience with CRM or ticketing systems is a plus.
• Reliable, punctual, and detail-oriented.

• Health insurance
• Paid time off
• Professional development opportunities
• Career growth within a technology-focused company

Full-Time, W-2 employee.