Customer Success Manager

About Crexi

Crexi is reimagining commercial real estate with an AI-powered platform built to deliver smarter, more efficient solutions at every stage of the deal lifecycle. From real-time data and market insights generated by Crexi Intelligence, to targeted property marketing and seamless deal management through Crexi PRO, and a transparent, time-bound bidding experience with Crexi Auction— Crexi enables users to evaluate opportunities, maximize exposure, and close with speed and confidence.

To date, Crexi has facilitated over $1 trillion in transactions, 8.6 billion square feet leased, and supports a growing community of more than 2 million monthly active users.

Crexi’s mission is to catalyze the next generation of commercial real estate through three core pillars:
Access, Innovation, and Connection. Crexi’s platform democratizes CRE by providing unprecedented access to market insights and opportunities, accelerates CRE deal making with purpose-built technology that enhances speed and transparency; and empowers CRE professionals with a centralized platform designed for real-time collaboration and success.

Crexi is growing, and we’re looking for a relationship-driven, customer-focused CSM who thrives on helping clients succeed while driving meaningful business outcomes. This role is all about deep customer engagement, value reinforcement, retention, and expansion across your portfolio. As a Customer Success Manager, you’ll build strong, consultative relationships with clients to ensure they are fully leveraging Crexi and achieving measurable results.

You’ll be confident leading renewal and expansion conversations, skilled at reading customer needs, and committed to staying responsive and proactive. You’ll join a fast-moving, collaborative team where every interaction you have directly contributes to customer satisfaction, long‑term retention, and overall revenue growth.

• Engage customers consistently and proactively—maintaining high call volume and meaningful touchpoints that reinforce value, deepen relationships, and surface new opportunities.
• Drive platform adoption through ongoing education, best‑practice sharing, and strategic conversations about how to maximize Crexi’s impact on their business.
• Lead renewal, retention, and expansion discussions confidently, positioning Crexi as an essential part of the customer’s workflow.
• Manage customer SLAs to ensure timely, accurate responses and a smooth, reliable experience across every interaction.
• Build and maintain strong multi‑level relationships with key stakeholders to ensure account health and long‑term success.
• Identify cross‑sell and upsell opportunities by understanding customer goals, challenges, and product usage trends, partnering internally as needed to drive outcomes.
• Act as the customer’s advocate internally, providing actionable feedback to Product, Sales, Marketing, and leadership.
• Serve as a trusted Crexi expert, offering industry insight, product knowledge, and strategic guidance to help customers achieve their goals.

• 5+ years of Customer Success experience in a SaaS environment, preferably in a high‑velocity customer engagement model.
• Customer‑obsessed, relationship‑oriented, and excited by high‑touch communication and ongoing customer interaction.
• Comfortable leading client consultations regarding renewals, expansion, and value reinforcement.
• Strong communicator across all channels (phone, email, virtual meetings), with a high sense of urgency and follow‑through.
• Thrives in a fast‑paced environment and embraces process, consistency, and accountability.
• Extremely motivated by growth and retention targets.
• Empathetic, curious, and skilled at uncovering customer motivations and challenges.
• Highly organized with strong situational awareness and attention to detail.
• Bachelor’s degree or equivalent experience in a Customer Success role.

Crexi is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Crexi will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.