Customer Service Representative

About The Role

Modalways is seeking a professional and client-focused Customer Service Representative to assist clients with inquiries and support requests related to our technology services. This role provides timely and accurate information, ensures client satisfaction, and serves as a point of contact between clients and internal teams. The ideal candidate has excellent communication skills, strong problem‑solving abilities, and a service‑oriented mindset.

• Provide accurate information about services, projects, and support processes.
• Document client interactions, issues, and service requests in internal systems.
• Coordinate with project, technical, and internal teams to resolve client concerns.
• Assist clients with account or service‑related questions and follow‑ups.
• Maintain organized records of communications and client interactions.
• Support continuous improvement of client service processes.

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Previous experience in customer service, client support, or office administration is a plus.
• Strong verbal and written communication skills.
• Ability to multitask and work in a professional, fast‑paced environment.
• Basic computer skills; experience with CRM or ticketing systems is a plus.
• Professional, courteous, and reliable demeanor.

• Health insurance
• Paid time off
• Professional development opportunities
• Career growth within a technology‑focused company

Employment Type: Full‑time, W-2 employee.

Compensation: $18 – $27 per hour (based on experience).