Operations Specialist

At Grip
, we’re looking for a driven and customer-focused Operations Specialist who thrives on solving problems, building trust with clients, and making complex logistics feel effortless.

In this role, you’ll be the voice and advocate of our clients
, working closely with internal teams to ensure every interaction with Grip is smooth, proactive, and positive. If you enjoy ownership, collaboration, and turning challenges into great client experiences, this role is for you.

• Act as the primary point of contact for clients via chat, email, and calls—building trust through clear, timely, and thoughtful communication.
• Develop and maintain long-term client relationships
  , ensuring high satisfaction and a strong partnership mindset.
• Partner closely with the operations and warehouse teams to coordinate fulfillment requests and resolve issues efficiently.
• Lead and document regular client check-ins
  , capturing clear action items and insights.
• Take ownership of client projects
  , including onboarding, reporting, and claims management.
• Proactively communicate with clients about any events that may impact orders or on-time delivery—no surprises.
• Identify opportunities to improve workflows and the client experience
  , and confidently propose new ideas or solutions.
• Use our task and project management tools to ensure all client requests are tracked, prioritized, and completed on time
  .

• 0-3 years of experience in logistics, supply chain, or similar fields. (Internships count!)
• Strong written and verbal communication skills—you know how to explain things clearly and professionally.
• Experience in logistics, customer service, client experience, or account management
  .
• Ability to multitask and prioritize in a fast-paced environment without losing attention to detail.
• A proactive, solutions-oriented mindset with strong problem-solving and critical-thinking skills.
• Comfort working cross-functionally with multiple teams.
• Make a real impact by shaping how clients experience our service every day.
• Work in a collaborative, fast-growing environment.
• Take ownership of meaningful client relationships and projects.
• Grow your skills at the intersection of operations, customer experience, and logistics.

Grip is an equal opportunity employer, dedicated to complying with all applicable non-discrimination laws. We are committed to providing an inclusive workplace environment, where all employees and applicants are treated with respect and without discrimination based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, or any other characteristic protected by law.