Inbound Call Center Agent

About Pacific Rise Co

Pacific Rise Co provides full-service logistics solutions, including warehousing, freight forwarding, distribution, customs processing, and last-mile delivery. We support a wide range of industries with reliable and efficient supply-chain operations.

We are seeking a customer-focused Inbound Call Center Agent to handle high-volume incoming calls related to logistics services and order status updates. This position is based at our Miami operations hub.

• Answer incoming calls and respond to customer inquiries

• Provide shipment status updates and service information

• Document call details accurately in internal systems

• Coordinate with warehouse and dispatch teams to resolve issues

• Maintain professional communication standards

• Meet call handling and response time goals

• High school diploma or equivalent required

• Previous call center or customer service experience preferred

• Strong verbal communication skills

• Basic computer and data entry skills

• Ability to multitask in a fast-paced environment

• Problem-solving mindset and attention to detail

Benefits include:

• Paid time off (PTO) and paid holidays
• Health, dental, and vision insurance
• 401(k) retirement plan with employer contribution
• Performance-based incentives
• Weekly pay options (if applicable)
• On-the-job training and skill development
• Long-term growth opportunities within warehouse and logistics operations
• Supportive and team-focused work environment