Mission Control Agent; Front Desk Agent

Mission Control Agent (Front Desk Agent)

About the Organization

Welcome to YOTEL. A hotel that moves as fast as you. YOTEL has prime locations around the world for you to get centered quickly. Staying with us means spending time in the world's smartest places, where desirable, tech and design-led environments make a real connection with modern travelers on the go.

MAKING YOUR HOTEL EXPERIENCE NON-STOP

YOTEL offers guests a hotel experience that challenges the status quo, with a promise to deliver a different kind of stay through awesome people, smart design and the creative use of technology.

Location:

YOTEL Miami

Position:
Mission Control Agent (Front Desk Agent)

Description:

Mission Control Agent is a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Mission Control Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services.

• Basic knowledge of computers is required.
• Excellent customer service attitude.
• Strong verbal, written communication, organizational and problem solving skills are important.
• Respond to guests' concerns and requests in a timely and professional manner.
• Liaise with the housekeeping department to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees.
• Upsell additional facilities and services when appropriate.
• Maintain updated records of bookings and payments.
• Flexible schedule including weekend, holiday, AM, PM and overnight shift.

Shift: Full-Time/Part-Time Full-Time, Non-Exempt

EOE Statement:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.