Social Services Agent

Access Community Service Center of Auburndale, Auburndale, FL, US

4 days ago Requisition

Salary Range: $19.00 To $19.00 Hourly

Assist clients/visitors/patients with the completion and submission of the ACCESS (Automated Community Connection to Economic Self-Sufficiency) applications for Food Stamps, Medical Assistance, and Temporary Cash Assistance and Medicare Savings Program. Provide access and referrals for other community agencies.

• Educates visitors/clients/patients customers of the role of a social services agent vs. the DCF role and the application process.
• Completes the DCF (Department of Children and Families) and Community Medical Group consent forms on-line and obtain the customer’s signature on the electronic signature pad.
• Explains the advantages of becoming a member of Community Medical Group to our customers.
• Completes the ACCESS applications for our customers based on the information they provide and submit to the Office of Economic Self-Sufficiency for the client/patient, as assigned.
• Assists clients in creating a “My ACCESS Account”
• Follows up daily on the ACCESS application until the Office of Economic Self-Sufficiency determines their eligibility.
• Contacts visitors and patients and inform them of the determination made on their application by the Office of Economic Self-Sufficiency.
• Informs customers who are determined eligible for Medicaid, that they have the option to select a health plan of their choice and Community Medical Group as their primary care physician.
• Assists customers with the health plan selection process.
• Documents customer demographics and activities that take place during the application process such as health plan selection and enrollment with CMG software.
• Assists clients/visitors in using the courtesy phone room as necessary.
• Completes all applications and handle all confidential information in an honest, ethical and professional manner.
• Ensures that all HIPAA standards are in compliance.
• Ensures accurate account of the information provided by the client/visitor. Communication with the client/visitor should not be leading them to any specific response.
• Performs other duties as assigned

• Must have High school diploma or equivalent.
• Previous experience in customer service.
• Previous experience with DCF or other government assistance programs preferred.
• MS Office programs and client software experience.
• Experience in Data Entry

• Use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices
• Use decision making skills to identify alternative solutions and resolve problems.
• Ability to work with individuals within and outside the organization, in professional and courteous manner.
• Ability to work well and maintain relationships in a team environment.
• Understand written sentences and paragraphs in work related documents.
• Strong ability to use independent judgment and initiative.
• Organization and time management skills.
• Ability to use resources to solve problems and resolve issues as they arise.
• Strong written and verbal communications skills
• Must be detail oriented.
• Strong organizational and interpersonal skills.
• Bilingual skills (English/Spanish or English/Creole) preferred