Licensed Insurance Customer Service Rep

Job Description

The Michaels Group
, founded in 2022, is a modern insurance agency committed to providing exceptional service to our clients. Our dedication to innovation and client satisfaction has earned us recognition, including the Bethpage Best of Long Island 2025 and Best of Business Rate 2024 awards.

We are on the lookout for an enthusiastic Licensed Insurance Customer Service Rep to become a vital part of our growing team. This on-site role involves interacting directly with our clients, ensuring their needs are not only met but exceeded. We believe in providing unparalleled service attentive to every detail, empowering you to create experiences that leave lasting impressions. If you have a passion for helping people and thrive in a collaborative, customer-focused environment, we would love to hear from you!

Join us and experience a workplace where your efforts are appreciated and your growth is supported in a warm and engaging atmosphere.

• Paid Time Off (PTO)
• Flexible Schedule
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Parental Leave
• Hands on Training
• Tuition Reimbursement
• Career Growth Opportunities
• Retirement Plan
• Mentorship and Guidance
• Comprehensive Paid Training
• Opportunities for Growth and Advancement

• Client Interaction:
  Respond to customer inquiries with a positive attitude, ensuring clear and effective communication.
• Problem Solving:
  Address customer concerns promptly, offering accurate information and solutions to their insurance needs.
• Policy Assistance:
  Assist in policy updates, ensuring clients understand their coverage and any changes made.
• Data Management:
  Accurately maintain and update customer records within our system, ensuring all information is current.
• Feedback:
  Gather and relay customer feedback to the team to help improve service and client satisfaction.
• Continuous Improvement:
  Participate in ongoing training sessions to enhance product knowledge and customer service skills.

• Experience:
  
  1+ year(s) of experience within the insurance industry.
• Licensing:
  Active insurance license required.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills are essential.
• Problem-Solving:
  Ability to effectively resolve customer issues in a calm and efficient manner.
• Customer-Focused:
  Strong commitment to providing exceptional customer experiences.
• Interpersonal
  
  Skills:
  
  Ability to build and maintain positive relationships with clients and colleagues.
• Tech-Savvy:
  Proficiency in using customer service software, CRM tools, and basic office applications.
• Location:
  
  Must be able to work on-site in New Smyrna Beach, Florida.