Xfinity Retail Service Associate - Bilingual Spanish Speaking

Job Summary

Supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. Serves as a go-to technical and operational resource to maintain a clean and efficient store environment and provide exceptional customer support for mobile.

1190 W 49th St, Hialeah, FL 33012.

• Mobile Activations & Customer Education – provide a white‑glove experience activating new devices or BYOD, guide customers through tablet setup, support activation and pairing of wearable devices, educate on accessories and add‑ons, and demonstrate device features.
• Mobile Escalations – troubleshoot and resolve complex device or service issues, assist customers with securing accounts, replacing lost or stolen devices, and navigating access recovery using advanced tools.
• Mobile Support – assist customers with transferring contacts, emails, and media; provide password resets with credential verification; activate and configure SIM or eSIM; perform diagnostics to resolve issues; process returns or exchanges and handle warranty claims.
• On‑Demand Delivery, BAPIS & XM Upsell – fulfill Xfinity Mobile on‑demand deliveries and BAPIS pickups, stage orders accurately, and identify opportunities to upsell accessories or add‑ons.

• When no primary actions occur or during Red Floor Customer Check‑In – provide hands‑on demonstrations of devices and features to enhance value.
• Operations Support – perform store resets for merchandising, maintain visual standards and product placement, and inspect back‑of‑house inventory for cleanliness and security.
• Express Transactions – facilitate quick device swaps, process equipment returns efficiently, and ensure compliance with policies.

• Understand and follow the Comcast Operating Principles.
• Own the customer experience and promote digital options at every touchpoint.
• Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.
• Win as a team through collaboration and openness to new ideas.
• Participate in the Net Promoter System: huddles, callbacks, and feedback loops.
• Drive results and operational excellence.
• Foster and support a culture of inclusion.
• Do what’s right for customers, teammates, communities, and investors.

Bilingual Required.

• Communication
• Customer‑Focused
• Professional Integrity
• Resilience
• Self‑Motivation
• Teamwork
• Workplace Organization

Base Pay: $15.63 per hour. Eligible for commission or bonus depending on role. Best‑in‑class benefits available.

High School Diploma / GED (Required).

Any applicable certifications.

0–2 Years.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.