Customer Service Representative

We’re looking for top-tier, service-focused professionals to help create exceptional living experiences for our residents. We have a fantastic opportunity for a Customer Service Agent to join our team of talented property professionals. As a Customer Service Representative, you are the face of our community. You'll be the first point of contact for residents, guests, and visitors — handling inquiries, resolving concerns, and ensuring every interaction reflects our commitment to exceptional service.

We offer a competitive salary, comprehensive benefits package, and an environment where your contributions are recognized and celebrated. If you’re ready to build your career in multifamily property management, we want to meet you

!
Key Responsibilitie

• s:
  
  Provide outstanding customer service to residents and guests in a professional and friendly manner, including greeting residents and prospects as they enter/exit the buildi
• ng Manage community amenities and activities, prepare amenities/facilities as need
• ed Answer phones, respond to resident inquiries, and resolve concerns in a timely mann
• er Process incoming mail, outgoing packages, and coordinate deliveri
• es Monitor front desk activity, manage visitor access, and report any safety concer
• ns Complete daily activity reports, incident reports, and other administrative tas
• ks Assist with CRM queue, tracking resident requests in Yardi and maintain lo
• gs Ensure accurate inventory of supplies is maintained and reordered as need
• ed Verify work orders and ensure vendors comply with building polici
• es Notify residents of work orders and scheduled maintenance visits when necessa
• ry Coordinate with vendors and internal teams to fulfill resident reques
• ts Maintain a welcoming and professional environment at all tim
• es Follow safety procedures and maintain a safe work environme
• nt Perform other job-related duties as assigne

d.What You’ll Brin

• ed Strong communication and interpersonal skil
• lsA genuine passion for helping peop
• le Ability to multitask in a fast-paced environme
• nt Professional demeanor and positive attitu
• de Prior customer service experience requir

ed Education & Experienc

• e:
  
  High school diploma or equivale
• nt Minimum 2 years of leasing, sales, or hospitality experience preferre
• d.Valid driver’s license require

d.We offe

• r:
  
  Monthly Leasing and Renewal Bon
• us Competitive wa
• ge Employee Housing Discount Progr
• am120 hours PTO in the first year, increases progressively with tenu
• re2 floating days per ye
• ar Medical/Dental/Vision benefits subsidized and provided on day o
• ne401k with company mat
• ch Employee recognition monetary reward, Commuter Benefits, Employee Referral Program, Professional Development Traini

ng Ready to lead a community where people are proud to call home? Apply today and grow your career with Waypoin

t.
We are an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status or any other category protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business ne

ed.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without not