Water and Sewer Customer Service Representative

Position: Water and Sewer Customer Service Representative 2
Minimum Qualifications

One year of experience as a Miami-Dade County Customer Service Representative 1; or high school diploma or GED, and two years of experience performing customer service functions are required.

Recruitment Notes

This is complex public contact work in receiving, handling, investigating, and adjusting complaints of customers of a county water and sewer utility. Work in this class involves responsibility for investigating and handling customer complaints and/or inquiries concerning water service and billing. Complaints may be received by way of the telephone, in-person, via the web, or by regular mail service. Incumbents may investigate these complaints and may also take applications for new services.

This customer contact is of significance in utility public relations. Although work is performed per established policies, it is not supervised in detail and a considerable amount of independent judgment is frequently involved. General supervision is received from an employee in a higher class and may consist of detailed field surveillance, customer service reports, consultations, and a review of reports.

Hours of operations are 8am - 5pm or 10am
-7pm, Monday to Friday. Bilingual (English/Spanish) preferred.