Luxury Service Experience Coordinator; BDC

Position: Luxury Service Experience Coordinator (BDC)
DRIVE EXCELLENCE. LEAD PASSION. REPRESENT LEGACY.

At THE COLLECTION we do more than sell vehicles; we deliver experiences that are rooted in heritage and driven by performance.

As curators of the finest in luxury vehicles, we are committed to providing and sustaining the highest standard of excellence. If you are passionate about delivering unparalleled client satisfaction and providing high-quality services, we invite you to join our team as a Luxury Service Experience Coordinator.

Why Join Us:

• Represent a collection of world-class luxury brands
• Work in a high-energy, professional environment
• Competitive pay + benefits package

What You'll Do:

• Make a professional, personalized first impression as our service client's initial point of contact.
• Manage inbound and outbound calls, emails, and digital inquiries with efficiency and care.
• Schedule, confirm, and follow-up on client appointments to ensure a positive experience.
• Contact clients regarding their service needs, preventative maintenance reminders, and active campaigns and maintain accurate records and communication logs.
• Support service team by managing appointment flow and maximizing shop capacity.
• Uphold THE COLLECTION's standard of excellence in every interaction.

What We Seek:

• Previous customer service or call center experience (automotive experience is a plus, but not required)
• Exceptional communication skills with a polished and professional demeanor
• Strong organizational skills and attention to detail
• Ability to multitask and thrive in a fast-paced environment
• A client-first mindset with a passion for delivering elevated service experiences
• Positive, driven, and team-oriented professionals

This is more than a customer service role; it is an opportunity to represent and support the most iconic brands in the world. If you are ready to advance your pole position, your next lap starts here. Jump in. Apply now.

We are an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.

We encourage applications from all qualified candidates, including those from historically underrepresented groups. Our workplace is free from harassment, discrimination, and retaliation, and we value diverse perspectives, experiences, and ideas that drive innovation and growth.