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On-Site Customer Support Lead: SOPs & Process Optimization

Job in Miami, Miami-Dade County, Florida, 33222, USA
Listing for: Paradigm Senior Services
Full Time position
Listed on 2026-06-03
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 55000 - 65000 USD Yearly USD 55000.00 65000.00 YEAR
Job Description & How to Apply Below
Paradigm Senior Services is looking for a Customer Support Lead in Miami, FL. This role involves overseeing daily operations of the Customer Support team, ensuring efficient handling of inquiries and optimizing workflows through the development of Standard Operating Procedures. Candidates should have at least 3 years of experience in customer support and operations, proficiency in relevant tools like Hub Spot, and strong leadership skills.

The position offers a competitive salary between $55,000 and $65,000 depending on experience, along with benefits such as medical, dental, and paid time off.
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