Client Services Onboarding Specialist

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Full Time Regular Miami, FL, US

Bci provides financial services to individuals and corporations. We focus on being a global leader in innovations and personalized client experience and, with more than 10,500 employees, Bci is recognized as one of the best companies in which to work and develop a career. It is the third largest privately owned bank in Chile and it has more than 300 branch offices throughout Chile and representative offices in other countries.

Bci is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.

The Client Services Onboarding Specialist acts as a primary, client‑facing representative, responsible for efficiently and seamlessly onboarding new clients, processing account applications, and ensuring compliance with internal policies and procedures, as well as regulatory requirements (AML/KYC) for Bci Miami and Bci Securities.

The Client Services Onboarding Specialist is the first point of contact for our clients, responsible for providing exceptional customer service and support, and ensuring client satisfaction during the onboarding process.

• Coordinate the efficient, end‑to‑end processing of new account openings for clients across Bci Miami and BCI Securities.
• Process account openings for both individuals and entities, including brokerage, advisory, and managed accounts.
• Serve as the primary client‑facing representative, delivering exceptional service throughout the onboarding process.
• Contribute to customer acquisition and retention by ensuring a positive welcome experience.
• Prepare and finalize comprehensive account opening packages for customer signatures.
• Provide clear communication to clients, bankers and CSAs regarding onboarding steps, required documentation, and expected time frames.
• Act as liaison with the banker and client regarding account opening status and requirements.
• Maintain bankers informed of any issues with each relevant account.
• Prioritize account opening of larger clients first, as established by BCI.
• Support CAP and IROs to create a collaborative environment for bankers and clients.
• Ensure accounts are opened accurately and promptly.
• Assist new internal recruits with the account opening process.
• Ensure strict adherence to all regulatory requirements, including KYC and AML.
• Review, validate, and inventory all KYC documentation; verify customer identity, source(s) of funds, and intended activity.
• Confirm and update KYC information as required.
• Adhere to all bank security procedures to keep information secure and confidential.
• Manage day‑to‑day documentation and account processing activities to meet best practices and procedures.
• Prepare work for processing by gathering, organizing, and recording all necessary data and documents.
• Monitor daily reports and maintain accurate status updates and audit trails.
• Provide administrative support by collecting, analyzing, and summarizing data for CAP and compliance departments.
• Participate in continuous development of the Account Opening operating model, validating ideas and updating procedures in the Procedures Manual.
• Implement strategies to increase operational efficiency, maintain quality, and promote continuous process improvement.
• Participate in special projects related to Account Opening and represent Client Onboarding Documentation in broader initiatives.

• Ensure compliance with all legal and regulatory requirements.
• Excellent communication, critical thinking, customer service, and problem‑solving skills.
• Strong interpersonal and team‑building skills.
• Detail‑oriented and able to manage multiple tasks effectively.
• Ability to work independently in a fast‑paced environment.
• Proficiency in English and Spanish (speaking, reading, writing).
• Ability to prepare presentations, reports, and manage Excel.
• Effective…