Export Dealer Service Representative

Job Information

Are you passionate about providing top-notch customer service and support in a dynamic, global environment? Do you excel in managing logistics and export processes while ensuring customer satisfaction? If so, we invite you to apply for the position of Export Customer Service Representative.

This role manages, assigns and supervises the tasks of the CSR’s (Customer Service representatives) and manages the resolution of customer issues. This position also works closely with the Operations, distribution, logistics and compliance on improvements and decision making regarding export needs and issues.

• Responsible for all customer service aspects related to completes, attachments and parts.
• Manage access to “Doosan’s Passport” for dealers and provide support to district managers and dealers.
• Logistics, export, and process related issue resolution regarding shipping, documentation, claims, lead times and customer service; acting as the main liaison between dealers’ import and logistics departments and the factories.
• Coordinate with the Korean support team to track orders, releases, and in‑transit goods and resolve issues, including pricing mistakes, discounts, and documentation.
• Provide customer service support and training to the Bobcat and Portable Power dealership network in South America, Central America, Mexico, and the Caribbean, as well as end customers and business units. Interact daily with the Korea Team regarding sales/pricing, information management, database, and finance issues; also with the credit and collections team in Mexico and with Europe and USA factory teams (product management, shipping, exports, information management, planners and aftermarket customer service teams).
  
  Support upper management, district regional sales and service managers including aftermarket.
• Proactively participate in issue resolution and follow‑up related to operational and process functionality, working with operations, IT and the required functional teams.
• Proactively support the sales and service team whenever operational or logistic issues arise related to a particular dealer or country.
• Support strategic initiatives and provide feedback on results.
• Daily backorder reporting and monitoring for parts, attachments and whole goods for assigned countries.

• Education Requirement:
  High School Diploma (or GED or high‑school education equivalent) or 5–10 years related experience and/or training in lift trucks or an equivalent combination.
• Travel:
  Up to 10 %.
• Language
  
  Skills:
  
  Fluent in English, Spanish, and Portuguese.
• Experience with Technology: ERP systems such as SAP, Oracle, Microsoft.

Doosan is an Equal Opportunity Employer, including Individuals with Disabilities and Protected Veterans. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701‑476‑4263.