Customer Service Representative

Description We are looking for a Customer Service Representative to support customers in a fast-paced, service-focused environment. This contract-to-permanent position is ideal for someone who communicates clearly, stays organized while managing multiple tasks, and delivers a positive experience across phone-based interactions. The role involves handling inbound and outbound customer inquiries, processing order-related information, and resolving issues efficiently while maintaining clear and respectful communication in both English and Spanish.

Responsibilities:

- Manage a high volume of incoming and outgoing calls while providing courteous, timely assistance to customers.

- Address customer questions, concerns, and service requests by identifying solutions and following issues through to resolution.

- Enter and update customer and order information accurately within company systems to maintain reliable records.

- Support day-to-day service activities by prioritizing multiple requests and keeping work organized in a busy call center setting.

- Communicate effectively with English- and Spanish-speaking customers to ensure clear understanding and consistent support.

- Escalate more complex service matters when needed and coordinate with internal teams to help achieve prompt outcomes.

- Maintain a careful and attentive approach during every interaction while meeting service expectations for responsiveness and accuracy. Requirements - Fluency in both English and Spanish is required.

- At least 1 year of customer service experience is preferred.

- Prior experience in a call center or phone-based support environment is beneficial.

- Strong ability to manage several tasks at once without losing attention to detail.

- Solid organizational skills and the ability to handle a fast-moving workload effectively.

- Experience with order entry, inbound calls, outbound calls, and customer issue resolution is valued.

- Background knowledge in property and casualty insurance is a strong advantage. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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