Casino Credit - Clerk II

Position: Casino Credit - Clerk II - FT
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:

Description:

OUR COMMITMENT TO SERVICE:

We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming;

it's a commitment to each and every one of our current and future Guests.

JOB DESCRIPTION:

The position responsibilities include, but are not limited to the following:

Safeguards Credit Department assets.

Enters data from credit applications and reports into the computerized system.

Files credit applications.

Verify bank information on credit applications.

Maintains customer credit files with updated information as prompted by computerized system.

Communicates with Central Credit and other properties regarding credit applications.

Handles customer correspondence regarding discrepancies on credit applications.

Accepts telephone applications, processes information and forwards applications to individuals authorized to approve credit.

Processes credit information for arrivals and special group events.

Reviews Central Credit Daily Report for affected in-house accounts.

Enters appropriate credit information. (i.e. restrictions) into computerized system.

Responsible for making credit reference inquiries.

Process credit applications and ensures the proper completion of all related documents.

Promotes positive public relations.

Other duties as assigned.

ESSENTIAL JOB FUNCTIONS:

Works diligently to support the culture and team philosophy throughout the property.

Promotes positive public relations and creates an enjoyable atmosphere for all customers.

Amicably resolve customer related problems in a fast paced environment.

Ensures the protection of customer’s rewards and credit lines.

Complies with all departmental and Company Policies including business ethics guidelines.

Complies with all Tribal Gaming regulatory requirements.

Maintains confidentiality of all Seminole Gaming trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.

The ability to speak, read and write in English.

Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount".Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.

Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas.

QUALIFICATIONS:

High school diploma or equivalent.

One (1) to three (3) years of appropriate experience.

Good clerical and office skills.

Computer related experience desired including AS400, CMS, and/or ACSC systems.

Must possess excellent oral and written communication skills.

Ability to independently maintain high levels of productivity.

WORK ENVIRONMENT:

May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.

The casino is open 24 hours a day, 7 days a week, 365 days a year. You may be required to work on any of the days the casino is open including weekends and holidays.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an…