Service Advisor

Premiere automotive dealership seeking a highly polished, experienced, and customer-focused Service Advisor to join our team. Our Advisors serve as the primary liaison between discerning clientele and our service department. Strong candidates will possess automotive knowledge, impeccable communication skills, and the ability to provide accurate diagnostic guidance while maintaining the highest standard of professionalism. Some key responsibilities include greeting customers, diagnosing vehicle needs, preparing repair orders providing cost/time estimates, and upselling necessary or required maintenance.

This role is ideal for a professional who thrives in a luxury environment and is passionate about delivering an exceptional client experience.

Responsibilities

• Provide customers with high level service by greeting them, listening to their concerns and accurately identifying and documenting service needs to facilitate proper problem diagnosis.
• Deliver service advice by recommending maintenance and explaining technical issues and advising of outstanding manufacturer campaigns.
• Provide clear, transparent estimates including labor, parts and additional services.
• Prepare and manage repair orders in accordance with dealership and manufacturer standards.
• Review customer needs by communicating them to technicians and then explaining technical repair requirements in a professional and client-friendly manner.
• Coordinate with technicians to ensure accurate timelines and service recommendations.
• Manage workflow by scheduling service appointments and providing updates to customers on the status of their vehicle repair.
• Upsell authorized repairs, resolve concerns and complaints with empathy, and ensure high customer satisfaction
• Communicate with extended warranty providers and body shops to obtain approvals and estimates

• Consistent professional appearance and demeanor
• Polished communication and interpersonal skills
• Manage day-to-day needs and expectations as required
• Ensure manufacturer training is current and up to date

Qualifications

• Experience as an automotive service advisor or manager (3+ years) in high-line luxury or exotic dealership
• Exceptional customer service and relationship-building skills

• Strong sales aptitude with a consultative approach and ability to meet sales goals
• Knowledge and experience in using automotive software (CDK, Tekion)
• Proficiency in Microsoft Word, Excel, and Outlook
• Understanding of automotive systems, high-line vehicle terminology and repair processes
• Excellent organizational skills with the ability to manage multiple priorities
• Strong problem-solving skills and attention to detail
• Reliable, punctual, and able to work independently
• Good communication skills with a positive attitude
• Ability to thrive in a fast-paced, performance-driven environment while delivering white-glove service
• Aptitude in resolving issues with a high degree of service awareness
• Ability to multi-task, manage time and take ownership of completed work
• The drive to succeed in a fast-paced, high-touch environment
• High school diploma, GED and/or equivalent trade school experience
• Bilingual (English/Spanish) preferred

• Must be authorized to work in the United States and possess a valid driver license
• Must be able to pass all pre-employment requirements including background check, MVR, and drug screening

Physical Requirements*

• Frequent walking, standing, sitting, squatting, crouching, stooping, bending, lifting, holding, kneeling, twisting, turning, reaching throughout the day (50% - 60%).
• Prolonged periods of working on a computer (40% - 50%), primarily to speak with customers in person and via phone, respond to emails, send payment requests, and similar administrative tasks.
• Extended use of arms, hands, fingers and legs to effectively use personal computers, cell phones, I-pads, maintenance tools and other peripheral office equipment
• Frequent talking and hearing to communicate with customer and service team.
• Close vision, color vision, depth perception, and ability to adjust focus for multi-uses.
• Must be able to occasionally lift, move and carry items weighing up to 30 pounds.

* Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities

Work Environment

• Busy and dynamic work environment that includes climate-controlled offices and heavy traffic exterior service drive
• Flexibility to work during the week and Saturdays.

Benefits Overview

We value our team members and strive to offer a comprehensive benefits package to support well-being and work-life balance. Our benefits package includes:

• Medical, Dental and Vision Insurance
• Supplemental Benefits:
  Accident insurance, critical illness, voluntary life, STD, LTD, and more
• 401(k) Plan with an employer match and a range of investment options to assist in planning for retirement
• Paid Time Off (PTO):
  Flexible PTO to use for personal time or illness
• Vacation:
  Paid vacation days to recharge and enjoy time away from work
• Holidays:
  Paid holidays to celebrate with…