Logistics Coordinator Import​/Export Aviation Focus Tues-Sat EST

Our 24x7 call center is now hiring for service-oriented individuals who are career-minded and who enjoy a challenging and dynamic environment. This role works to solve a full range of logistics challenges by engaging with customers and/or agents.

The position will begin in a temporary remote capacity. We anticipate transitioning the role to an on-site office in Miami, Florida, with all responsibilities, reporting structure, and performance expectations remaining the same. The temporary remote arrangement will be reviewed regularly, with any changes communicated in advance to ensure a smooth transition to on-site work. Candidates must be able to commute when on-site work resumes.

• Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail
• Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries
• Communicate with customers and agents in a professional and courteous manner
• Meet required team metrics
• Stay current on all required training

• At least 1 year of customer service experience
• Time Management
• Must be at least 18 years old and have a high school diploma or GED
• Be proficient in:
  Microsoft Word, Excel, Outlook & data entry and type 30 WPM
• Knowledge of US and world geography and time zones is preferred
• Call Center experience is preferred
• Must have outstanding communication, customer service, and organizational skills
• Be able to operate in a fast-paced and demanding environment
• Be flexible, with the ability to work additional hours as business requires

Tuesday - Saturday from 10:30 PM - 7:00 AM EST

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.