Customer Care Representative - Bilingual

Location and Hours

Work is virtual full‑time, with required in‑person training sessions. Candidates must be within reasonable commuting distance to the Miami office and accept a shift between 7:50 AM and 8 PM Eastern.

• Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyze problems and provide information/solutions.
• Operate a PC/image station to obtain and extract information; document activities in the database.
• Thoroughly document inquiry outcomes for accurate tracking and analysis.
• Develop and maintain positive customer relations and coordinate with various functions to ensure timely handling of customer requests.
• Research and analyze data to address operational challenges and customer service issues.
• Provide external and internal customers with requested information.
• Under supervision, receive and place follow‑up telephone calls/e‑mails to answer routine customer questions.
• Use computerized systems for tracking, information gathering and troubleshooting.
• Handle calls, texts, facsimiles and electronic queues while simultaneously taking notes and speaking to customers.
• Maintain focus during extended periods of sitting and handle multiple tasks in a fast‑paced, high‑pressure environment.
• Demonstrate empathy, persistence and problem‑solving skills; be comfortable with digital tools and platforms.
• Follow a structured schedule with occasional overtime or flexibility; work from office as necessary.
• Perform other duties as assigned.
• Work remotely, with occasional local office reporting.

• High school diploma or equivalent and prior experience in an automated customer service environment (or equivalent education/experience).
• Bilingual in Spanish (or other languages) and ability to pass a validated language assessment.
• Ability to pass a pre‑employment test battery.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, and local laws.

Applicants who require accommodation to participate in the job application process may contact elevancehealthj for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Applicants must be vaccinated against COVID-19 and influenza unless an acceptable medical explanation is provided. Elevance Health will follow all applicable federal, state, and local laws.