Sales Support Coordinator

The Opportunity

The Sales Support Coordinator serves as a first line of responsiveness to any emerging issues our customers may face in order to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Order Management & Logistics

• Process & Track Orders:
  Accurately process all incoming lubricant and fuel orders, ensuring clean data entry and end-to-end tracking.
• Inventory & Backorders:
  Own the backorder process. Proactively monitor inventory availability and communicate updates to the sales team and customers.
• Dispatch
  
  Collaboration:
  
  Work hand-in-hand with the dispatch team to quickly resolve delivery issues, delayed orders, or logistical hiccups.

Customer & Sales Support

• The Ultimate Liaison:
  Act as the primary bridge between customers, sales representatives, and internal departments to resolve inquiries efficiently.
• Lead & Quote Management:
  Respond to new incoming leads, answer initial inquiries, and provide accurate price quotes.
• Digital Inbox Management:
  Monitor and manage the customer portal inbox, ensuring timely responses to all digital requests.
• Product Knowledge:
  Learn the fundamentals of our fuel and lubricant product lines to confidently answer basic customer questions and guide them to the right solutions.

Onboarding & Administrative

• New Customer Set-Up:
  Coordinate with the Master Data Management (MDM) team to set up new customer profiles and delivery locations accurately.
• Credit Coordination:
  Partner with the credit department to expedite the account opening process for new clients in a timely manner.

• Experience:
  
  2+ years of experience in sales support, customer service, or logistics (experience in the fuel, lubricant, or distribution industry is a major plus).
• Communication:
  Exceptional written and verbal communication skills. You must translate corporate talk into helpful customer solutions.
• Problem‑Solving: A resourceful mindset. You don’t just spot a delayed order; you’re already on the phone with dispatch fixing it.
• Technical Aptitude:
  Ability to quickly learn product lines and navigate CRM/ERP systems, MDM software, and customer portals.
• Organization:
  Superior time‑management skills with the ability to juggle multiple priorities without letting details slip through the cracks.
• Education:
  
  2-year associate’s degree or higher, ideally in a business‑related field.

• A place where you can take your career in the direction you want to grow and go.

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre‑employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.