Customer Success Manager — SMB & Retention
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-07-01
Listing for:
UPS
Full Time
position Listed on 2026-07-01
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, Account Manager, HelpDesk/Support
Job Description & How to Apply Below
UPS is seeking a Signature Customer Success Supervisor in Miami, Florida, to enhance customer satisfaction and retention for a portfolio of smaller customers. The role focuses on managing relationships effectively, providing guidance, and leveraging reporting tools.
The ideal candidate will have 0–4 years of experience in customer success management and outstanding organizational skills. Responsibilities include serving as the primary contact for customers, conducting performance reviews, and driving product adoption.
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