Customer Service Representative - State Farm Agent Team Member

Customer Service Representative
- State Farm Agent Team Member

Full Time in Miami

• Bonus based on performance
• Paid time off

As a Customer Service Representative with Iris Lopez Insurance Agency, Inc., you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

We put customers first—listening carefully, communicating clearly, and creating coverage plans that protect what matters most today and in the years ahead. We aim to build lasting relationships through service and satisfaction, and to create an environment where people feel respected and supported.

Location Address 2350 SW 27 Avenue, Suite 104, Miami, FL 33145

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Must hold or be able to obtain applicable state insurance licenses.
• Bilingual
  - English and Spanish Preferred

Compensation $35,000.00 - $50,000.00 per year

• Health Benefits
• Bonus based on performance
• Competitive salary
• Dental insurance
• Paid time off
• Training & development

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.