Crew Scheduler, Customer Service​/HelpDesk

Job Purpose:

The Crew Scheduler is responsible for ensuring all flights are properly staffed with qualified and current crew members in compliance with FAA regulations and company policies. This role plays a key part in maintaining operational efficiency by managing crew assignments, monitoring duty time limitations, and coordinating travel logistics. The Crew Scheduler serves as a central communication point between departments to support smooth flight operations.

• Ensure all flights are fully staffed with current and qualified crew members in compliance with 14 CFR 121.500 and the Collective Bargaining Agreement.
• Monitor flights throughout assigned shift to ensure duty time limitations are not exceeded.
• Manage operational disruptions and solve them in a proactive manner.
• Running a daily violation report for weekly schedules.
• Ensure effective utilization of crew members.
• Demonstrate expected behavior as well as the ability to remain calm and even-tempered during stressful situations. Maintain a “customer friendly” attitude when communicating with Crew members and other Company personnel.
• Ensure completion of daily shift checklists.
• Interface with other departments to adequately plan and coordinate assignments for crew members for all flights.
• Ensure crew member placement for all flights.
• Book, monitor and cancel travel, hotels and ground transportation based on company needs, while monitoring and mitigating travel costs.
• Perform other duties as assigned by the Crew Scheduling Manager based on operational needs.

• Ability to prioritize tasks and manage multiple responsibilities using company systems, including Fly Pal or similar crew management software.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong verbal and written communications skills.
• Ability to thrive in a fast‑paced, high‑pressure environment while maintaining attention to detail.
• Excellent time management skills with the ability to meet deadlines and make sound decisions quickly.
• Strong customer service orientation and collaborative team player.
• High school diploma or equivalent required.

• Light work:
  Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Able to sit or stand for extended periods.
• Flexibility to work various shifts, including evening, weekends, holidays, and eligible overtime