Implementation Specialist - Bilingual

Client Onboarding Specialist

As a Client Onboarding Specialist, you will provide the first interaction between small business clients and ADP's industry‑leading payroll and HR solutions after sale. Building strong relationships with clients and seamlessly implementing ADP's technologies, you will ensure your clients are set up for long‑term success with ADP.

You will spend most of your day answering calls from the queue and following up on open items to ensure your clients' needs are met and that they are comfortable using our products and services.

To thrive in this role, you must be comfortable working in a metrics‑driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on.

• Onboard clients by creating exceptional onboarding experiences for each product or service implementation.
• Implement ADP technologies by analyzing existing systems, interface requirements, and business processes, and incorporating new tools and approaches when recommending and implementing the ADP solution.
• Partner internally by collaborating with ADP associates in sales and customer service and exchanging routine information with client project team members.
• Multi‑task and communicate by handling multiple time‑sensitive follow‑ups or projects simultaneously and sharing essential information with clients and internal teams.
• Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls, with daily phone time increasing during peak seasons.

• Prior experience is not required; we will train you to be successful.
• You can work overtime hours during peak seasons.