Retention Specialist

Who We Are

Native Pest Management is a local, family‑owned business providing pet‑friendly and environmentally responsible pest control services across Florida. We take pride in using safe, ethical practices and go above and beyond to exceed customer expectations every day.

• Health, Dental, Vision and Life Insurance; we cover 80% of individual‑only premiums (60% for dependents) for health, dental, and vision and offer life insurance at no cost to you.
• Employee Assistance Program (EAP) with 24/7 access and app support for managing stress, mental health, financial guidance, and life events.
• 401(k) with up to 4% company matching.
• 2 weeks of paid time off in the first year, 6 paid holidays, and 1 paid floating holiday.
• Competitive pay structure that includes bonus/commission opportunities.
• Paid training program and company‑paid licensure.
• Employee discounts.
• Employee Referral Bonus of $2,000.

We are seeking a highly motivated and customer‑focused Retention Specialist to join our customer service team at Native Pest Management. The Retention Specialist will be responsible for handling customer complaints and working to prevent service cancellations. The ideal candidate will have exceptional customer service skills, strong communication skills, and the ability to handle difficult situations with professionalism and tact.

• Handle customer complaints and concerns regarding our services.
• Work with customers to find solutions using problem‑solving skills to address root causes of complaints.
• Collaborate with other departments to resolve issues and improve the overall customer experience.
• Monitor customer accounts to identify potential problems that could lead to cancellations.
• Develop and implement strategies to improve customer retention rates.
• Maintain accurate records of customer interactions and issue resolutions.
• Communicate effectively via multiple platforms directly with customers.
• Proactively reach out to clients to address concerns early in their experience.
• Assist in identifying trends in cancellation data.

• High school diploma or equivalent.
• At least 2 years of experience in a retention‑focused role.
• Experience in a call center or similar environment strongly preferred.
• Strong communication and interpersonal skills.
• Must be able to type at a minimum of 40 words per minute.
• Ability to work independently and as part of a team.
• Excellent problem‑solving skills.
• Ability to handle difficult situations with professionalism and tact.
• Proficient in Google Workspace and customer relationship management (CRM) software.
• Bilingual in English/Spanish is a plus but not required.

• We focus on creating long‑term careers for our employees with clear paths for growth.
• With over 10,000 five‑star reviews across platforms like Google, Yelp, and Angie’s List, we deliver exceptional service that keeps customers returning.
• The pest management industry is rapidly expanding and offers a recession‑resistant career path.
• We are committed to providing valuable, comprehensive, and affordable benefits to our employees and regularly review our programs to meet evolving needs.
• Military veterans are encouraged to apply.

Native Pest Management is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, pregnancy, or any other status protected by federal or Florida law.

Native Pest Management conducts pre‑employment screening for all positions, which includes a criminal background check, drug screen, clean driving record review, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.