Bilingual Travel Coordinator Miami, FL

Bilingual Travel Coordinator

Robert Half is partnering with a growing organization to identify a detail-oriented and customer-focused Bilingual Travel Coordinator. This position is responsible for assisting customers with travel reservations, accommodations, transportation arrangements, and general travel-related questions.

The ideal candidate will have strong communication and organizational skills, experience providing customer service, and the ability to manage multiple requests in a fast-paced environment. Candidates must be fully bilingual in English and Spanish.

Key Responsibilities

• Assist customers with booking and coordinating hotel accommodations, transportation, and other travel arrangements
• Respond to incoming calls, emails, and reservation requests in both English and Spanish
• Provide accurate information regarding availability, rates, travel policies, promotions, and reservation details
• Create, update, confirm, and cancel reservations as requested
• Coordinate ground transportation, airport transfers, car services, and other travel-related services
• Review reservation details to ensure accuracy and communicate confirmations to customers
• Resolve scheduling conflicts, booking concerns, and last-minute travel changes
• Serve as a liaison between customers, hotels, transportation providers, and internal departments
• Maintain accurate customer and reservation information within company systems
• Process payments, refunds, credits, or reservation adjustments when applicable
• Follow up with customers to ensure travel arrangements and special requests have been completed
• Deliver professional and courteous service throughout the entire booking process
• Assist with additional customer service and administrative responsibilities as needed