Center Specialist

• Location 999 Brickell Avenue,Miami, FL, 33131,United States
• Job Category Banking, Support , Operations
• Employee Type Regular
• Required Degree High school

• Phone

Are you ready to be part of a dynamic, ever-growing team that transforms talent into top-tier financial professionals and visionary changemakers? At Helm Bank USA, we don’t just build careers - we build business leaders, while Growing the Dream.

Functional

Job Title:

Support Center Specialist

Corporate

Job Title:

Associate

Division:
Operations

Department:
Support Center

Location:

Miami, FL

The Support Center Representative must have excellent customer service skills (including questioning, probing, listening, establishing rapport, matching and closing). Should have a genuine passion for interacting with customers, answering their queries and communicating clearly.

Responsibilities include:

assisting the customers with account information, requests, wire transfers, callbacks, closing accounts, answering all kinds of questions for loans, cards and deposit accounts. In addition, help educate customers about self-service options such as online banking, providing overall Helm In One  & DXOnline assistance and guidance. This position is responsible for resolving first level inquiries, following up on open/pending escalated cases and providing timely responses and/or resolutions to customer inquiries.

We are a leading Bank with global reach, shaping one of the most attractive personalized client services in the financial industry. At Helm Bank USA, we have created a new banking experience through a business model centered around our clients, proudly providing customer service for more than thirty years. Not only do we build strong relationships: our relationships are measured in generations.

Our vision is to create a financial connection to the United States for multinational companies and foreign national individuals seeking their own dreams of business opportunities and real estate investments. Through strong relationships, our purpose is to help our clients make great decisions.

Today
-as when we started
- Helm Bank USA is driven by one imperative goal: to create the best possible solutions for our clients; we are passionate about delivering expert advice to our clients and creating solutions that enable them to reach their financial ambitions in highly competitive markets.

At Helm Bank USA, we believe that the human touch and talent make all the difference!

We are looking for passionate, impact players, and changemakers to join our success story while taking our company to new heights. Come join us and become immersed in our best-in-class, team-oriented type of culture
-where every employee has the opportunity to learn, grow and thrive. This is our inspiration!

You are a motivated exceptional financial services professional who is passionate about supporting key initiatives in a fast-paced environment. You excel at handling a rapid flow of requests and always thrive to provide utmost excellent level of support. You are a hardworking, dedicated, and positive individual who continuously aims to make outstanding contributions and effect a difference from day one.

Responsibilities include the following; other duties may be assigned:

• Responsible for delivering great customer contact experience through a variety of customer contact channels which might be and are not limited to;
  Phone (Inbound and Outbound), Email, Web/Live Chat and other channels implemented in the future.
• Deliver a positive and professional customer experience by listening to customer needs, resolving issues, providing information, and following up on feedback.
• Ensure customer complaints are resolved promptly and handled at the first point of customer contact and in accordance with regulations and procedures.
• Ensure customers queries are answered with the goal of a first contact resolution - FCR and to within our agreed response times - Service Level Agreements SLA's.
• Responsibility for achieving KPI’s at the same time as maintaining excellent quality.
• Properly document customer’s interactions within the CRM System.
• Ensure…