Customer Service Representative; Miami, Florida
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-07-15
Listing for:
Guided Planet Corp
Full Time
position Listed on 2026-07-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Spanish Customer Service
Job Description & How to Apply Below
Customer Service Representative - Miami, Florida
Guided Planet is the future of lifestyle management, offering a multi-channel messaging and payments platform, coupled with a hybrid concierge service using best in class global service providers and Artificial Intelligence, committed to delivering excellence in service.
We are available 24/7, whenever you need us while you’re on-the-go or at home.
Job Description- Search accounts using internal systems
- Answer incoming calls
- Research and open new ticket inquiries
- Receives and responds to internal and external customer service inquiries via e-mail and platform
- Working knowledge of Microsoft applications (Excel, Word, PowerPoint, etc) , mainframe systems, and Outlook
- Resolving member request within specified time frames
- Able to perform research with internal and external customer information
- Manage multiple priorities, excellent multi-task managing skills to achieve service level agreements - excellent problem solving skills
- Previous concierge experience
- Excellent problem solving, analytical skills and highly organized
- Excellent communication skills (written/verbal)
- Scheduling flexibility and ability to think outside the box
Must be fully bilingual in english and spanish. Additional languages such as French, Italian, Chinese, Malay, Portuguese, and German is a plus.
Seniority LevelEntry level
IndustryLifestyle management, Concierge
Job FunctionsCustomer Service
How To ApplyPlease email with your information or hit the button below!
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