Student Recruitment Coordinator

Phone Outreach & Lead Follow-Up

• Execute daily outbound call campaigns to prospective families from the enrollment CRM, following up on inquiries, applications, and event interest.
• Conduct warm and cold outreach to leads generated through fairs, tabling, referrals, and digital campaigns.
• Track call outcomes, disposition leads accurately in the CRM, and flag families requiring escalated support to the Recruitment Manager.
• Meet weekly call volume and conversion benchmarks set by the Senior Director.
• Provide excellent customer service on inbound calls, answering questions about programs, the lottery process, enrollment timelines, and next steps.
• Conduct follow-up sequences (call, text, email) to move families through the enrollment funnel from inquiry to application to acceptance.

• Represent KIPP at community locations including grocery stores, libraries, rec centers, churches, laundromats, and other high-traffic family destinations.
• Set up and manage recruitment tables, and engage community members in conversations about KIPP schools and enrollment opportunities.
• Distribute flyers, collect contact information, and enter new leads into the CRM promptly after tabling sessions.
• Identify and recommend new tabling locations and community partnerships that can expand enrollment pipelines.
• Work flexible hours including evenings and weekends to maximize community visibility during peak outreach periods.

• Plan and execute recruitment events including open houses, school tours, information sessions, and community fairs.
• Manage all logistics for events: venue setup, materials preparation, RSVP tracking, day-of coordination, and breakdown.
• Collaborate with the Marketing team to ensure events are promoted effectively across digital and print channels.
• Serve as the on-site point of contact at events, welcoming families and guiding them through the information and enrollment steps.
• Track event attendance, gather family feedback, and report results to the Recruitment Manager and Senior Director.
• Coordinate with school-based staff and operations teams to facilitate smooth school visit experiences for prospective families.

• Maintain accurate, up-to-date records for all prospective families in the enrollment CRM.
• Log all outreach activities – calls, table contacts, event attendees – in a timely and organized manner.
• Prepare weekly activity reports for the Senior Director summarizing outreach volume, lead conversion, and event outcomes.
• Monitor application statuses and proactively follow up with families on missing documentation or incomplete steps.

As job descriptions cannot be exhaustive, the position holder may be required to undertake other duties that are broadly in line with the above essential duties and responsibilities.

• High school diploma required;
  Associate’s or Bachelor’s degree preferred, or equivalent experience in admissions, outreach, sales, or community engagement.
• Minimum 1–2 years of experience in a role involving direct community outreach, phone-based customer engagement, event coordination, or admissions support.
• Experience working with diverse communities in South Florida and demonstrated cultural competency.
• Bilingual English/Spanish required.

• Bilingual English/Spanish required – must be able to conduct full conversations and outreach in Spanish with Miami‑Dade families.
• Familiarity with charter school enrollment processes a plus, but not required.
• Confident and persuasive communicator on the phone and in person, with the ability to engage families across diverse backgrounds.
• Strong organizational skills and ability to manage a high volume of outreach activities simultaneously.
• Experience in event planning, coordination, and day‑of execution.
• Proficiency in Microsoft Office Suite and CRM/enrollment systems (e.g., School Mint, Salesforce, or similar).
• Ability to work independently in field settings with minimal day‑to‑day supervision.
• Flexibility and availability to work evenings and weekends as required.
• Ability to build authentic trust and rapport quickly with…