Intern, Client Service
Listed on 2026-07-19
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Customer Service/HelpDesk
Customer Service Rep, Client Relationship Manager, Customer Success Mgr./ CSM, Event Management & Planning
Description
The Miami HEAT and Kaseya Center are looking for a Premium Client Service Intern to assist and provide support to the Premium Client Service Department. Applicants should be motivated and comfortable interacting with guests and high-end clients. The intern will assist the Premium Client Managers on various daily tasks, prioritizing and maintaining part-time staff and other department materials, and will assist with all HEAT games and Concert responsibilities.
Essential Duties & Responsibilities- Support the Premium Client Service Department.
- Assist Premium Client Managers with day-to-day operations.
- Interact with premium guests, suite holders, and high-end clients.
- Help coordinate and supervise part-time staff.
- Maintain departmental materials and administrative processes.
- Provide support during all HEAT games and concerts.
- Manage multiple projects and deadlines in a fast-paced environment.
To perform this job successfully, an individual must be able to perform each crucial duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience- Prior customer service or customer support experience.
- Strong written, verbal, and interpersonal communication skills.
- Comfortable interacting with guests and premium clientele.
- Excellent organizational and time-management abilities.
- Ability to work under pressure and handle multiple responsibilities simultaneously.
- Enjoy working directly with people in a service-oriented environment.
- Availability for all HEAT games, concerts, and holiday events.
- Customer relationship management
- Event operations and hospitality
- Professional communication
- Problem-solving under pressure
- Organization and multitasking
- Teamwork and client service excellence
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP
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