Patient Experience Coordinator
Listed on 2026-07-20
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Customer Service/HelpDesk
Office Administrator/ Coordinator, Front Desk/Receptionist, Customer Service Rep
About Us
Hodson & Meister Orthodontics is a family‑rooted orthodontic practice serving North Miami Beach since 2018. We're not a corporate chain — we're a tight‑knit team that treats patients like family. Our patients feel the difference the moment they walk in, and the person at the front desk is a big reason why.
The RoleThis is not a typical receptionist job. You are the first impression, the last impression, and everything in between. You'll run the front of this practice — phones, scheduling, check‑ins, and patient questions — with confidence and accuracy, without needing to be told twice. If you have managed a busy hotel front desk or a packed dining room, you already know what this environment feels like.
WhatYou'll Be Doing
- Answering every call promptly, handling new patient inquiries warmly, and resolving existing patient questions accurately.
- Managing the schedule — confirmations, reminders, and filling cancellations.
- Checking patients in and ensuring everyone feels welcomed and valued.
- Walking patients through payment options using Ortho Fi clearly and confidently.
- Keeping the front desk running end‑to‑end, handling all tasks independently when the Office Manager is not in the building.
- Monday: 9:30 AM – 6:00 PM
- Tuesday: 8:30 AM – 7:00 PM
- Wednesday–Friday: 8:30 AM – 5:00 PM
Full‑time, in‑person. Reliability is non‑negotiable.
Must‑Haves- Fully bilingual — English and Spanish (spoken and written).
- Reliable: five days a week, on time, every time.
- Self‑directed: learns fast, asks smart questions, and does not need hand‑holding.
- Tech‑comfortable: proficient with Cloud9 Ortho and Ortho Fi.
- Strong communicator: warm on the phone, professional in writing, clear in person.
- Local: resident or near North Miami Beach, can show up consistently.
- Background in hospitality, hotel front desk, or restaurant hosting.
- Prior dental or medical office experience.
- Familiarity with insurance or patient financial conversations.
$18–$22/hour based on experience. 90‑day performance review with growth potential.
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