Support Coordinator – Membership

Responsibilities

• Enthusiastic first point of contact for Soho House member queries via telephone and email.
• Responding to these queries in a timely manner and adhering to the departments SLA’s.
• Offering a pro‑active service to our diverse membership through telephone and email.
• Use Salesforce database to create, look up and update records for members and bookings.
• Set up new member and renewal payments via credit card, Direct Debit, ACH, and bank transfer.
• Team responsible for general administration of our houses globally.
• Responsibility for amending, pausing, transferring and upgrading memberships.

• At least one year of customer facing experience, preferably in a membership environment.
• Experience in working to personal and departmental targets, SLA and KPIs
• An enthusiasm for providing first class customer service is a must.
• Experience of working with Salesforce/ CRM System and Open Table.
• Experience of communicating in a friendly but professional manner in fluent English.
• Experience of working in a fast‑paced team environment.
• Excellent verbal & written communication skills in English.
• Will have a passion for customer service and enjoy elevating the customers' experience through knowledge, empathy and attention to detail.
• You will have a professional telephone manner and strong written correspondence skills.
• IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail.
• Highly motivated, adaptable and able to demonstrate a willingness to learn & progress.