Front Desk, Customer Service​/HelpDesk

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Full Time Miami, FL, US

13 days ago Requisition

Salary Range: $16.00 To $18.00 Hourly

Founded in 1983, AKAM provides unparalleled knowledge, industry‑leading technology, cost‑saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.

The Front Desk supports the property by managing all visitors’ operations and reception responsibilities, cordially and professionally answering, and routing calls, assisting with various administrative functions, and working on special projects as needed. This is a full time role working Tuesday, Wednesday, Thursday, Friday, Saturday 3 p.m.

- 11 p.m. (Sun/Mon Off), & one rotating shift every 4 weeks on Sunday 3 p.m.

- 11 p.m.

• Answer multi‑line phone in a pleasant manner and direct calls to appropriate staff members
• Greet and announce visitors in a professional and courteous manner
• Maintain a clean reception area and conference rooms
• Handle inquiries from clients and tenants
• Assist with mailings
• Work on special projects as assigned
• Monitor surveillance cameras

• Administrative/front desk experience
• Excellent customer service and upbeat friendly personality
• Effective written and verbal skills
• Microsoft Office experience
• Strong communication skills
• Organized, detail‑oriented, and able to multi‑task
• Data entry skills

• HS Diploma is required
• Proficient with Microsoft MS programs:
  Word, Outlook, and Excel
• Vertilinc (preferred)
• Strong verbal communication skills
• Must have strong time management skills and be able to work well in a fast‑paced environment
• Must be able to lift up to 30 lbs
• Bilingual (in Spanish) a plus but not required

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401K Matching Program
• 10 Paid Holidays (may vary between properties)
• 17 PTO Days Advancement Opportunity

AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.