IT Triage & Customer Success Engineer
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-07-23
Listing for:
New Charter Technologies
Full Time
position Listed on 2026-07-23
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support, Customer Service Rep -
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
New Charter Technologies in Miami is seeking a Triage Engineer to triage customer requests from email, tickets, and phone, while ensuring satisfaction and meeting service levels. You will dispatch requests to internal resources and act as the primary point of contact for ACRs.
Ideal candidates have 1+ years in customer service with basic IT knowledge, strong communication, and teamwork skills. On-site work in Miami with extensive Connect Wise training provided.
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