Logistics Coordinator, Weds-Sat, EST

Responsibilities

• Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail
• Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries
• Communicate with customers and agents in a professional and courteous manner
• Meet required team metrics
• Stay current on all required training

• At least 1 year of customer service experience
• Time Management
• Must be at least 18 years old and have a high school diploma or GED
• Be proficient in Microsoft Word, Excel, Outlook & data entry and type 30 WPM
• Knowledge of US and world geography and time zones is preferred
• Call Center experience is preferred
• Must have outstanding communication, customer service, and organizational skills
• Be able to operate in a fast-paced and demanding environment
• Be flexible - with the ability to work additional hours as business requires

Demonstrates proficiency in customer service and communication while effectively managing logistics for critical shipments in fast-paced environments. Capable of utilizing Microsoft Office tools and maintaining attention to detail in data entry and customer interactions.

• Logistics Management Platform